William russell delivers on claims service

International expatriate insurance specialist William Russell has announced the consequence of it 2007-08 client satisfaction study that reveals that 87 % of members surveyed have an excellent or good sentiment of the company’s overall level of service.

The claims team was singled out for specific praise with 95 % of members reporting that they were very or moderately satisfied with the service they received from the team when devising a claim.

High degree of satisfaction were also reported for the simpleness of completing the claims form (86 %), speed of response (94 %) and speed of claims settlement (89 %).

The claims survey is sent to a sample of William Russell’s international health plan members who make a claim on their policy and the statistics are calculated from all returned surveys.

Tim Coyne, International Claims director, William Charles Taze Russell Limited says:

“We study our members to make sure that our service levels are of the highest possible criterion and to give our client the chance to feed back any issues they may have experienced. I am highly pleased with the high degree of satisfaction that this year’s study results have revealed, but we’re not resting on our laurels. We want to make sure that 100 % of our client are happy with our service and will continue to strive to further improve our criterion across the board.”

Launched in 1992 as family-run company William Russell is a specializer provider of insurance plans for exile of all nationalities. Its clients include person, families and companies in more than 190 state world-wide. It offering a range of top quality health plans with affordable premiums and the highest standards of client care. It is one of only a few insurance providers to offer specializer life and income protection insurance plans to exile customers.

• GlobalHealth: William Charles Taze Russell’s necessity and Elite wellness insurance plans offer a range of health care benefits for all budgets.

• GlobalLife: Life insurance for individuals and families with optional accident benefit.

• GlobalIncome Protection: Provides a regular income to individuals unable to work through illness or injury.

William Russell administers its plans and pays claims from offices in the United Kingdom and Malaysia. Its plans are underwritten by Hauteville Insurance Company Limited, a wholly owned subsidiary of AGF, one of France’s leading insurance companies and part of the Allianz Insurance Group.