Why take out world health insurance - a true story?

The tour bus from the Danish tour operator turned into the car park in front of the hotel, which was our drop off point in Hurghada, Egypt. I left the tour bus, said my goodbyes to the others and jumped onto a local bus home to business district Hurghada – a trip of about

20 min. As I walked up the hill on the final stretch to my flat, it felt good to be home, both in full general and in specific in relation to my attractively clean lavatory. But I had hardly stepped interior, when it all started... I spent the time period between noon and 6 pm commutation between the bed and the lavatory, first in a comparatively controlled mode but diarrhea and vomit escalated all too rapidly. Then came the tummy cramps, about as if my bowel were being cut with a Samuel Barber’s knife. The sweat poured off me, my pulse raced and, when I discovered blood in my vomit, something had to be done.

My flatmate wasn’t home, and the nighest hospital was in the next town of El Gouna, about a 30-40 min taxi ride from Hurghada. But I knew there was no way I could stay in the flat on my own any thirster. Fumbling, I grabbed my belongings and stumbled down to the main road like a drunk. The taxi driver was not wholly sure whether to take me or not, but my pleading mixture of pigeon English and Arabic language made him realise that I was not drunk, just desperate to get to a infirmary.

The trip seemed to take everlastingly, until we eventually arrived at El Gouna infirmary, one of the most modern hospitals in Egypt, with a 24-hour exigency ward. I was shown into the prelim examination room, and from then on things happened quickly. Barely an

hour later, I was admitted and found myself alone in a 2-bed room with – an important point – a separate toilet. I was given a drip and pumped full of fluid andelectrolytes. A steady flow of doctors and nurses examined me, took samples, administered medicine, etc. I found out that I could expect to remain in hospital for a couple of days.

A couple of days…. It felt immediately reassuring, as if I was in safe hands, but what about payment...? Would my world health insurance policy cover the costs and would I have to pay up first then wait for reimbursement? All treatment in Egypt requires payment in cash by the patient, which is completely fair in such a poor country. But diving instructors are not millionaires.... I reached for my mobile phone and congratulated myself on always keeping the details for my IHI world health insurance card in my wallet. So, armed with the emergency telephone number and my policy number, I sent a text message to a friend in Denmark and asked her to contact 24-hour emergency service in Denmark on my behalf. Even the effort of this simple task made me slump back into the pillows exhausted, where I dozed off thanks to the cramp-relieving and pain-killing medication I had already been given. Not long after, my mobile phone rang. “Hello Heidi, this is Thomas from IHI

in Denmark. I heard from your friend that you need some help down there?”.

Rarely have I been SO happy to receive a call on my mobile! Thomas asked me about the symptoms, where I was, telephone numbers, fax numbers, the doctor responsible, etc., and surprisingly quickly he ended the call with a “Take care of yourself, and we’ll set the wheels in motion at our end. I will just speak to one of our consultants, but it sounds like a clear cut case to me. Just tell the hospital’s accounts department that you are covered by world health insurance and we will arrange for payment to be made directly to them, unless I call you back within half an hour. OK?”. Relieved, I put the mobile phone down and drifted back to sleep, secure in the knowledge that the financial side of the matter was under control.

2-3 days later, I was discharged from the hospital in El Gouna, still resembling a drowned rat but improving rapidly. After a week in bed at home in my apartment, I was back at the diving centre and again fully occupied training new divers or guiding experienced ones. This was what I had travelled all the way from the cold north to Egypt to do during my sabbatical year away from the normal job market.

The matter was finally closed when in April 2003 I returned to Denmark and sent in the original receipts to my contact person at . The service was again streamlined and personal and even extra expenses for transport and other things, which in a country such as Egypt are difficult to get receipts for, were no problem. I was able to give amounts and a couple of bills written in Arabic and a reference to standard practice in the country, and that was that.

I have travelled quite a lot in my 31-year life and had already learned to take out travel insurance before the trip to Egypt. But I have never before dealt with an organisation as professional as . They did what was most important at the time the crisis arose. They took the burden off me, handled everything based on my input and let me concentrate on getting better. I didn’t have any idea of what was going on behind the scenes, that was just fixed. Professional, personal and extremely efficient.

I would like to thank everyone at who was involved in my case – you made a difference. I know where I will advise my friends and family to get their world health insurance......

Heidi Nexa